This is a TrueWorkShop to help both maintenance contractors and those who manage contract maintenance. Both ides will benefit. Pete Peters, your instructor/coach has seen the good, bad and really ugly side of contract aintenance. “You can not assume contractors bring best practices as part of the deal.” This TrueWorkShop was eveloped as result of consulting projects where contractors were not customer-centered and the organizational anagers of contractors were not getting maximum value. As more and more maintenance leaders become victims of outsourcing there is a desperate need for this important topic. This TrueWorkShop is about building a strong team with contractors while holding them more accountable for cost, productivity and customer-service.